After you complete your payment, our team may contact you to confirm your delivery details before shipping.

This step helps prevent delivery failures caused by incorrect addresses, missing apartment numbers, wrong postcodes, or unreachable phone numbers.

Because vape products have specific shipping requirements, confirming your information before dispatch helps protect your order and avoid unnecessary delivery problems.

We usually need 2–3 working days to process your order.

During this time, we check product availability, confirm shipping information, and prepare your parcel.

We prefer to make sure everything is correct before shipment rather than sending an order that may fail because of incorrect information.

In most cases, this situation happens with credit card payments.

The extra amount is usually caused by your bank or the payment settlement centre, not by The Vapes.

When you use an international credit card payment, your bank may apply:

Currency exchange differences
International transaction fees
Payment processing service fees

The Vapes only receives the exact order payment amount shown during checkout. We do not add any extra charges after your payment.

If you notice a difference between your order amount and the amount charged by your bank, please check with your bank or card provider first.

If the bank insists the issue does not originate with them, please contact us so we can try to find a satisfactory solution; we fully understand if you feel misled or are unwilling to accept the extra charges. We can offer you some complimentary samples or assist you with cancelling your order. Therefore, if this is a major concern for you, please avoid using a credit card for payment; we are eager to see this international issue resolved as soon as possible.

If your order has not entered the shipping process, please contact us as soon as possible.

Once the order has been shipped, it may not be possible to cancel because vape products cannot always be recalled during transportation.

Please check your product selection and shipping details carefully before ordering.

Yes.

We use secure payment systems to protect customer transactions.

During checkout, customers can choose from multiple trusted payment methods, including:

Credit Cards

Visa and Mastercard

European Local Payments

iDEAL
Przelewy24

Digital Payments

Google Pay
Apple Pay

Other Payment Methods

Bank Transfer
WeChat Pay

Cryptocurrency

Bitcoin
Ethereum
USDT
USDC
Solana (SOL)

Payment information is processed through secure payment providers. The Vapes does not store your complete card details.

The Vapes supports a wide range of secure payment methods to provide convenient payment options for customers across different countries.

Available payment methods include:

All payments are processed through secure payment providers.

The Vapes does not store your complete payment card information. Your payment details are handled directly by secure payment systems to protect your transaction.